Privacy Policy – LumoraCandles.in

Last updated on Oct 3rd 2025


Lumora Candles (“we,” “our,” or “us”) operates the website https://lumoracandles.in. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us or use our services.

By using our website, you agree to the terms of this Privacy Policy. We may update this Policy from time to time to comply with legal requirements or improve our services.

1. Scope

This Privacy Policy applies to:

  • Visitors and customers of the Lumora Candles website.

  • Individuals making purchases, inquiries, or subscribing to our newsletters.

It does not apply to:

  • Third-party websites linked from our site (please review their privacy policies separately).

2. What Information Do We Collect?

We may collect the following types of information:

  • Contact Information: Name, email, phone number, billing and shipping addresses.

  • Account Information: Login credentials (if you create an account).

  • Device & Technical Data: IP address, browser type, operating system, and geolocation (if enabled).

  • Shopping Behavior: Products viewed, items in cart, wishlists, and order history.

  • Transactional Data: Payment details, order confirmations, and billing records.

  • Customer Support: Emails, chats, or calls you make to our support team.

3. How Do We Use Your Information?

We use your personal information for the following purposes:

  • Order Processing: To process your purchases, payments, deliveries, and returns.

  • Customer Support: To respond to your questions, requests, or complaints.

  • Communication: To send order updates, promotional offers, and newsletters (with your consent).

  • Website Experience: To personalize your shopping experience and improve our website.

  • Legal & Security: To comply with legal requirements and prevent fraud or misuse.

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Remember your preferences (like items in your cart).

  • Improve website performance.

  • Analyze browsing behavior for better product recommendations.

You may disable cookies in your browser settings, but some features may not function properly.

5. Sharing of Information

We do not sell or trade your personal information. However, we may share it with trusted third parties, such as:

  • Payment Gateways (to process payments securely).

  • Delivery Partners (to deliver your orders).

  • Service Providers (for analytics, marketing, and website hosting).

All partners are required to keep your information safe and use it only for the intended purpose.

6. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online system can be 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a customer, you have the right to:

  • Access and review your personal data.

  • Update or correct inaccurate information.

  • Request deletion of your data (subject to legal obligations).

  • Opt-out of marketing communications at any time.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

📧 support@lumoracandles.in


9. Shipping & Delivery Policy

Last updated on Oct 3rd 2025

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. SaturnLab is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91-7627856175 or support@lumoracandles.in